Subscription & Cancellation Policy

Moon and Celestial memberships renew automatically at the billing interval and price shown before checkout until you cancel.

How renewal works

Paddle processes subscription payments as merchant of record. Your checkout and receipt show the plan, price, currency, applicable taxes, and renewal interval. Soulora does not store your full card number.

How to cancel

Cancel anytime in Soulora (Profile or Shop → Membership → Cancel membership), from your Paddle receipt email, or by contacting support. Cancellation stops future renewals.

Access to paid membership benefits continues through the end of the paid billing period unless local law requires otherwise. After that period, your account returns to the free plan limits.

Failed renewals

If a renewal payment fails, Paddle may retry according to its billing rules. If payment cannot be completed, membership benefits may pause or expire until billing is restored or you re-subscribe.

Refunds

Cancellation does not automatically refund the current billing period. Review the Refund Policy.

Related links

Pricing · Terms of Service · Contact

Support

support@soulora.club — We typically respond within 2 business days.