Refund Policy

We want Soulora to feel fair. This policy explains how refunds work for purchases made through Paddle, our merchant of record.

One-time purchases

If you unlock a single deeper reflection ($2.49) and the premium content does not appear after payment, contact us within 14 days. We will investigate and issue a refund if the digital service was not delivered.

Because digital content may be delivered immediately, completed and successfully delivered one-time unlocks are generally non-refundable except where required by law or when the service failed to deliver.

Subscriptions

Moon and Celestial memberships renew automatically until cancelled. You may cancel at any time in Soulora (Profile or Shop → Membership), from your Paddle receipt email, or by contacting us. Cancellation stops future billing; it does not automatically refund the current billing period unless required by law.

How to request a refund

Email support@soulora.club with your account email, Paddle order/receipt number, order date, and a brief description. We typically respond within 2 business days. Approved refunds are processed through Paddle and usually appear in 5–10 business days depending on your bank.

Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Unauthorized or fraudulent charges will be refunded after verification.

Contact

Refund questions: support@soulora.club